We accept returns within 30 days of the delivery date.
To be eligible for a return:
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Items must be unused, unwashed, and in their original packaging
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Proof of purchase (order number or receipt) is required
To start a return, please contact us at [email protected] with your order number and the reason for the return. We will provide instructions on how to proceed.
Please note:
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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We do not accept returns on final sale or clearance items
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
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Your refund will be processed to your original payment method within 5–10 business days
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You will receive a confirmation email once the refund has been issued
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please email us within 7 days of receiving it. Include:
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Your order number
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Photos of the item and packaging
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A brief description of the issue
We’ll do our best to resolve the problem quickly, either by replacing the item or issuing a refund.
Exchanges
We do not offer direct exchanges at this time. If you’d like a different item, please return the original product and place a new order.
Need Help?
If you have any questions about our return or refund policy, feel free to reach out to us:
📧 Email: [email protected]
Thank you for shopping with MyHoesFFMode — we appreciate your trust!